Home Care · Assisted Living · Memory Care · Companion Services
Every shift covered. Families kept in the loop.Every intake started. No extra office help.
Your caregivers stay with clients. Your clerks keep the phones, schedule, and family updates moving, in your words.
Your clerks
They draft. You approve.
The Shift Coverage Clerk
Drafts caregiver coverage requests the moment a callout comes in, down the on-call list.
The Family Update Clerk
Drafts a family update after each shift change from the caregiver's notes, for review.
The Intake Clerk
Drafts an intake summary from a new inquiry, so the coordinator starts organized.
The Scheduling Clerk
Drafts shift confirmations for families and caregivers, and flags any gap early.
The Billing Clerk
Tracks private-pay invoices and drafts reminders on a set cadence, friendly first, firm last.
What it knows
The calendar. Holiday weeks and flu season both strain staffing; coverage requests go out early.
The pitfalls. An unfilled callout, a family left without an update, a stalled intake: flagged early.
The jargon. ADLs, care plans, POC updates, and private-pay versus insurance billing are read correctly.
Your limits. Client details move only under a signed HIPAA BAA; clinicians make every clinical call.
Your software
What changes
Fewer open shifts
Coverage requests go out the moment a callout comes in.
Families kept current
An update goes out after every visit that needs one.
Evenings back
Intake summaries and reminders wait drafted for a signature.
Fees
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